• Terri Oropeza posted an article
    New Support World - 3 Steps to Help Your Team Define and Measure Success see more

    In this edition of Support World - 3 Steps to Help Your Team Define and Measure Success-

    Ben Brennan shares how to increase the chances that your service desk team will meet its most ambitious goals.


  • Terri Oropeza posted an event
    Reflecting on SupportWorld Live – A Digital Experience
    see more

    Reflecting on SupportWorld Live – A Digital Experience

    Join us on August 18 to look back on SupportWorld Live, the HDI digital experience being held on August 11 and 12 (https://www.hdiconference.com).

    We want to engage you, our virtual community, in a group discussion about this event.

    If you're attending SupportWorld Live, join our conversation to share your thoughts and experiences with others.

    If you're not planning to attend SupportWorld Live, tune in to our virtual event to find out what you missed, and to learn about key takeaways and the overall experience.

    Why should you attend our virtual event?

    • To hear perspectives from both attendees and speakers
    • To share your favorite content from SupportWorld Live
    • To learn about great content that you may have missed
    • To discuss the pros and cons of a digital conference, as well as lessons learned


  • Terri Oropeza posted an article
    Active member Tom Wilk on "What’s in Participation? Advice for Service and Support Leaders" see more

    We need great leadership to make any organization not only float but also be successful. But great leaders also need to understand the importance of participation. Active Steel City and HDI Local member Tom Wilk elaborates on the value of being involved in your professional association.  http://ow.ly/SCJ550AzrUe

  • Terri Oropeza posted an article
    HDI Connect features our Virtual Chapter see more

    Each month HDI Connect will feature an HDI local chapter to showcase another way for everyone to connect, learn, and make new friendships. This month the HDI Virtual Chapter as the first chapter spotlight.

    HDI local chapters have been the cornerstone of the HDI community for over 25 years and have influenced the industry through regular events and discussion at the local level. Over the last few years, as technology has become more widely available to host and facilitate discussions in virtual environments, the Virtual Chapter has transformed from presentation-based meetings to interactive, video-driven events.

    Read More


  • Terri Oropeza posted an article
    Mid-Ohio Chapter featured in HDI Connect Spotlight see more

    Each month HDI Connect will feature an HDI local chapter to showcase another way for everyone to connect, learn, and make new friendships. This month the HDI Mid-Ohio Chapter is in the spotlight.

    Founded in the fall of 2004, Mid-Ohio Chapter was created to support a large majority of Ohio including Columbus, Cincinnati, Dayton, and their surrounding areas. The Mid-Ohio Chapter provides technical management professionals with information regarding industry best practices while creating networking opportunities amongst the group to leverage experience as well as practical application of the latest solutions. With 2 Analyst of the Year candidates, 1 Desktop of the Year candidate, and 1 Manager of the Year candidate all in the last five years, the chapter has made a name for itself at the national level.

    Read More in HDI Connect  (HDI Complimentary Community Memberhip needed)

  • Terri Oropeza posted an article
    North Coast Ohio Chapter featured in HDI Connect Spotlight see more

    HDI Connect regularly features an HDI local chapter to showcase another way for everyone to connect, learn, and make new friendships.

    North Coast Ohio chapter is featured in Connect for this time's Spotlight. They are really bringing it all together - congrats to Jesse, Gil, Robin, Tammy, Marie and Jenai -- you are inspiring!

    HDI North Coast Ohio has served northeastern Ohio geography (Akron, Canton, Cleveland) since September 1993. The chapter is supported by 12 local sponsors, represents over 40 companies, and offers discounts for training and trade shows. With quality programs, frequent communications, and consistent meeting times, you will find this chapter is a smart investment for your professional future. And in June 2018, they received the Ducks In A Row Award.

    Read More in HDI Connect  (HDI Complimentary Community Membership needed)

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  • GoldWay Services posted an article
    HDI Local Updates for COVID-19 see more

    As the COVID-19 pandemic continues to evolve, we wanted to take a moment and express our concern for the safety of our friends and colleagues across the association and industry. First and foremost, please be safe.  

    Support World Live - Many of you have seen the HDI announcements about Support World Live. HDI has successfully postponed the event to August 2 - 7 at the MGM Grand in Las Vegas  Please refer to the official announcements - https://www.hdiconference.com/ 

    Local Chapter Events - As an association, we encourage chapters to follow the CDC guidelines* and cancel all in-person events, moving to a virtual model. We are continuing to hold Virtual Chapter events and are going to open them up to the community, so that our colleagues and peers have an opportunity to share and “meet” online.  This may provide much needed contact and support for our industry and community.

    What makes our association special is the way our community supports one another. Just as we have for over 25 years, let’s be here to help each other through these uncharted waters. HDI Local Chapters #TogetherWe’reBetter

    Be safe, friends…<virtual hugs>

    HDI Local Chapter Board of Directors

    Brandon Caudle - Chair
    Sandy Seroske - Past Chair
    David Cole - President



  • Terri Oropeza posted an event
    The Must-Attend Service and Support Industry Event - get ready for SupportWorld LIVE see more

    Every year, HDI unites the global IT service and support community for an epic conference & expo to share best practices, network, overcome similar challenges, and celebrate success. As eager as we are to bring you all together again for our flagship annual event, large-scale gatherings just aren’t viable this year. So...

    In 2020, we’re going virtual!

    Discard your preconceived notions of dry, one-dimensional virtual events. SupportWorld Live: A Digital Experience will be a robust digital program, featuring the quality content, meaningful connections and just plain fun you’ve always associated with our live events!


    Join us for SupportWorld Live: A Digital Experience and enjoy:

    • Pre-event networking, video discussion groups and bonus content
    • Timely, inspiring keynotes
    • Topic based tracks of concurrent conference programming
    • AI-fueled matchmaking with attendees, sessions and exhibitors
    • Video discussion groups and happy hours based on industry or topic area
    • Exposure to the latest products and services from exhibitors and sponsors
    • Everyone’s favorite event host, Kirk Weisler
    • Inspiring industry awards
    • Music from the HDI House Band, Patrick and the LVB
    • Mindfulness breaks
    • Games, giveaways and prizes
    • And so much more!


    HDI knows how much this community values the energy, inspiration, knowledge and networking our events deliver for you. We hope you’ll join us virtually until we can safely meet again in person.

    A variety of pass options are available for SupportWorld Live: A Digital Experience.

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We are a not for profit company that partners with HDI for the success of HDI, HDI Local Chapters, and the IT and Enterprise Service Management and Technical Support communities. Today, we have chapters in over 50 cities across the U.S. and Canada, and are the premiere technical service and support association in the world. HDC is a a 501(c)(6) corporation.