• Terri Oropeza posted an article
    New Support World - 3 Steps to Help Your Team Define and Measure Success see more

    In this edition of Support World - 3 Steps to Help Your Team Define and Measure Success-

    Ben Brennan shares how to increase the chances that your service desk team will meet its most ambitious goals.


  • Terri Oropeza posted an article
    Mid-Ohio Chapter featured in HDI Connect Spotlight see more

    Each month HDI Connect will feature an HDI local chapter to showcase another way for everyone to connect, learn, and make new friendships. This month the HDI Mid-Ohio Chapter is in the spotlight.

    Founded in the fall of 2004, Mid-Ohio Chapter was created to support a large majority of Ohio including Columbus, Cincinnati, Dayton, and their surrounding areas. The Mid-Ohio Chapter provides technical management professionals with information regarding industry best practices while creating networking opportunities amongst the group to leverage experience as well as practical application of the latest solutions. With 2 Analyst of the Year candidates, 1 Desktop of the Year candidate, and 1 Manager of the Year candidate all in the last five years, the chapter has made a name for itself at the national level.

    Read More in HDI Connect  (HDI Complimentary Community Memberhip needed)

  • Terri Oropeza posted an event
    Building Customer Experience(CX) Momentum – The Journey to Customer-centric Growth
    see more

    Speaker: Nate Brown https://www.linkedin.com/in/cxaccelerator/



    Event Zoom information will be sent the day before the event.

  • Monica Morrison posted an event
    Learn how to make your ITSM deliver outcomes that align to the needs of your business. see more

    ITSM FRAMEWORKS: Your Choices, Risks, and Benefits 


    About the Program

    The overall purpose of ITSM is to help organizations deliver outcomes that are aligned with the needs of the business. Why, then, do service management implementations sometimes fail to deliver the hoped for benefits? This session will answer that very question.

    Of course, there are many benefits to using an ITSM framework. Predefined best practices and efficient processes/procedures help provide structure, which reduces risk and increases efficiency. This structure also makes it easier to hire for the right skillsets, train internal staff, and handle organizational change.  Join us for this free virtual event where you will learn:

    • What criteria to use to select the framework that will work best for their organizations
    • How to gain buy-in and communicate about opportunities that will add value to the business
    • How to prioritize the processes that can make lasting improvements
    • How to weigh the benefits against the cost of implementation


    Attendees will leave this session with the knowledge and tools they need to realize or modify an ITSM implementation to achieve greater success.


    Presented by: Ric Mims










    Ric Mims has more than 24 years of experience in service desk management, ITSM consulting, and operations. Ric has held various positions throughout his career, from enterprise help desk manager to VP of Operations for an outsourcer. He has also served in many capacities for HDI; he's a former HDI business associate, Strategic Advisory Board member, and speaker at numerous conferences, Forum meetings, and local chapter events. In his current role, Ric serves as CIO for CJM IT Consulting, a consultancy that builds and develops roadmaps, strategies, and technologies focused on the healthcare industry and other verticals.



    12:00 Noon to 12:30 PM – Networking and Introduction
    12:30 PM to 1:45 PM – Program
    1:45 PM to 2:00 PM – Survey, Prize Drawing
    2:00 PM – Event Ends


    June 19, 2020 | 12:00 - 2:00 PM EDT

    This event is free for everyone, but our work is funded by our members. Not a member yet? Join here

  • Terri Oropeza posted an article
    HDI Connect features our Virtual Chapter see more

    Each month HDI Connect will feature an HDI local chapter to showcase another way for everyone to connect, learn, and make new friendships. This month the HDI Virtual Chapter as the first chapter spotlight.

    HDI local chapters have been the cornerstone of the HDI community for over 25 years and have influenced the industry through regular events and discussion at the local level. Over the last few years, as technology has become more widely available to host and facilitate discussions in virtual environments, the Virtual Chapter has transformed from presentation-based meetings to interactive, video-driven events.

    Read More


  • GoldWay Services posted an article
    HDI Local Updates for COVID-19 see more

    As the COVID-19 pandemic continues to evolve, we wanted to take a moment and express our concern for the safety of our friends and colleagues across the association and industry. First and foremost, please be safe.  

    Support World Live - Many of you have seen the HDI announcements about Support World Live. HDI has successfully postponed the event to August 2 - 7 at the MGM Grand in Las Vegas  Please refer to the official announcements - https://www.hdiconference.com/ 

    Local Chapter Events - As an association, we encourage chapters to follow the CDC guidelines* and cancel all in-person events, moving to a virtual model. We are continuing to hold Virtual Chapter events and are going to open them up to the community, so that our colleagues and peers have an opportunity to share and “meet” online.  This may provide much needed contact and support for our industry and community.

    What makes our association special is the way our community supports one another. Just as we have for over 25 years, let’s be here to help each other through these uncharted waters. HDI Local Chapters #TogetherWe’reBetter

    Be safe, friends…<virtual hugs>

    HDI Local Chapter Board of Directors

    Brandon Caudle - Chair
    Sandy Seroske - Past Chair
    David Cole - President



  • Cpage
     January 21, 2019
  • Terri Oropeza posted an event
    The Must-Attend Service and Support Industry Event - get ready for SupportWorld LIVE see more

    Formerly the HDI Conference & Expo—same great event, backed by the most respected knowledge resource in technical support and service management! At SupportWorld Live you’ll come face-to-face with the people, ideas, and solutions to help you produce real results through everything that’s transforming our profession:

    • Process improvement
    • Change management
    • Employee engagement
    • Service management optimization
    • Organizational ROI
    • Much more

    For more than 30 years, HDI has organized the world’s most respected and anticipated annual event to improve the service and support provided by enterprises globally. What was once HDI Conference & Expo is now even more powerful, gaining momentum and streamlining its focus by aligning with HDI’s most influential knowledge resource, SupportWorld.

    SupportWorld Live unites the world’s most innovative professionals around a singular focus: delivering smarter services that result in better business outcomes.

    See What Last Year's Attendees Have to Say:


  • Cpage
     November 16, 2015
  • Cpage
     November 18, 2015
  • Cpage
     November 16, 2015
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We are a not for profit company that partners with HDI for the success of HDI, HDI Local Chapters, and the IT and Enterprise Service Management and Technical Support communities. Today, we have chapters in over 50 cities across the U.S. and Canada, and are the premiere technical service and support association in the world. HDC is a a 501(c)(6) corporation.