Capital Area Past Events
Check out some of our past events and webinars by these phenomenal speakers below!
We come together to educate, network, learn, and form lifelong relationships. We welcome you to visit our website at https://www.hdicapitalarea.com/ or if you have questions, contact president@hdicapitalarea.com.
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Keeping the End-User in End-User Experience
March 17, 2023
Presented by Roy Atkinson
Roy Atkinson serves as CEO of Clifton Butterfield, LLC, a business advisory practice, and is a recognized thought leader in IT, service management, and customer experience.
Check out Roy's session below on "Keeping the End-User in End-User Experience!"
Successful Solution Adoption of IT Service Management (ITSM)
March 15, 2024
Presented by Anthony Orr
For more than thirty years, Anthony Orr has worked in various IT strategy, managerial, consulting, executive advisory, marketing, and technical positions helping organizations in over 50 countries achieve their service management goals.
Check out Anthony's session below on "Successful Solution Adoption of IT Service Management (ITSM)!"
The Heart in the Art of Leadership: Helping a Surviving Team Thrive Through Servant Leadership.
May 19, 2023
Presented by Rocky McGuire
Rocky McGuire is an Experience Manager at Unisys. He gives insight on servant leadership and discusses why people, purpose, and persistence matter, and its impact on leaders.
Check out Rocky's session below on "The Heart in the Art of Leadership: Helping a Surviving Team Thrive Through Servant Leadership!"
A 12 Step Program: Project Management for Non-Project Managers
April 19, 2024
Presented by Doug Rabold
Doug Rabold is Founder and Principal Consultant of Bold Ray Consulting in San Antonio, Texas. As an IT Operations Leader he has had direct oversight of over a dozen different ITIL processes.
Check out Doug's session below on "A 12 Step Program: Project Management for Non-Project Managers!"
AI in IT Service and Support:
Measures of Success
June 23, 2023
Presented by Jeff Rumburg
Jeff Rumburg is co-founder and Managing Partner of MetricNet, LLC. He was awarded the Ron Muns Lifetime Achievement Award by HDI for his contributions to the IT Service and Support industry. He authored a best-selling book on Benchmarking and has published more than 100 white papers on IT Support Best Practices!
Check out Jeff's session below on "AI in IT Service and Support: Measures of Success!"
AI Visualizing Work - The Maps, Journeys, and Process Flows You Need to leverage to Improve
July 21, 2023
Presented by Matt Beran
Matt Beran has over 20 years of experience in Service Management and Customer Service and challenging industry norms. He is the host of Ticket Volume, a weekly podcast about Information Technology and is a highly regarded speaker.
Check out Matt's session below on "Visualizing Work: The Journeys and Process Flows You to Leverage to Improve"
Our Sponsors
We would like to thank our sponsors for helping us produce these event! Our 2024 sponsors include the following: MILCorp, Splashtop, Invgate, and ASPG. If you are interesting in becoming a sponsor, please contact sponsorship@hdicapitalarea.com.