ITSM FRAMEWORKS: Your Choices, Risks, and Benefits

About the Program

The overall purpose of ITSM is to help organizations deliver outcomes that are aligned with the needs of the business. Why, then, do service management implementations sometimes fail to deliver the hoped for benefits? This session will answer that very question.

Of course, there are many benefits to using an ITSM framework. Predefined best practices and efficient processes/procedures help provide structure, which reduces risk and increases efficiency. This structure also makes it easier to hire for the right skillsets, train internal staff, and handle organizational change.

In this session, attendees will learn:

• What criteria to use to select the framework that will work best for their organizations
• How to gain buy-in and communicate about opportunities that will add value to the business
• How to prioritize the processes that can make lasting improvements
• How to weigh the benefits against the cost of implementation

Attendees will leave this session with the knowledge and tools they need to realize or modify an ITSM implementation to achieve greater success.

Presented by: Ric Mims

Ric Mims has more than 24 years of experience in service desk management, ITSM consulting, and operations. Ric has held various positions throughout his career, from enterprise help desk manager to VP of Operations for an outsourcer. He has also served in many capacities for HDI; he's a former HDI business associate, Strategic Advisory Board member, and speaker at numerous conferences, Forum meetings, and local chapter events. In his current role, Ric serves as CIO for CJM IT Consulting, a consultancy that builds and develops roadmaps, strategies, and technologies focused on the healthcare industry and other verticals.

Agenda

12:00 Noon to 12:30 PM – Lunch and Networking
12:30 PM to 1:50 PM – Program
1:50 PM to 2:00 PM – Survey, Prize Drawing
2:00 PM – Meeting Ends

Date/Time

March 20, 2020 | 12:00 - 2:00pm

Location

Beyond 20 | 1325 G Street NW | Suite 1020 | Washington, DC

Getting there

There are parking garages located nearby for a cost.
The closest Metro stop is Metro Center.

This event is free for members. Not a member yet? Join here.