This Is Not Your Father's ITIL:

How ITIL 5 Can Transform Digital Business and Enable AI

 About the Program 

The ITIL Framework has been a broadly adopted best-practice framework for IT Service Management. ITIL (Version 5) has a very ambitious goal; how to transform Product and Service Management to exist at the speed of AI and to enable organizations to manage the incredible pace of change we see. In this session we will briefly outline the new ITIL, discuss a future world based on flows and feedback loops and not just practice areas, and help you prepare for the ongoing transformation we see in our organizations. Whether public sector, private sector, military, civilian, big or small, this affects all of us. Arm yourself with a better toolkit to meet the challenges ahead.        

By the end of the session, we would have learned how to: 

• Organize centered on value streams and workflows, not just practices and organizations

• Use the ITIL transformation model to help drive alignment in the use and value of AI

• Assess gaps in your organization’s approaches and identify specific areas of improvement. 

Presented by: Patrick von Schlag

Patrick von Schlag has more than 30 years of experience in management and leadership roles. He serves as President of Deep Creek Center, a consultancy based in Maryland. Patrick’s background is in helping organizations adopt and adapt best practice frameworks, including LEAN practices, governance, service management, portfolio/program/project management, Agile disciplines, and cybersecurity risk management. Patrick has provided consulting and training services to a who’s who of leading private and public sector organizations, including Disney, Microsoft, Nike, Blue Cross/Blue Shield, Bank of America, all four branches of the US military plus DoD, IRS, Federal Reserve Bank, USDA, and approximately 400 others. Patrick’s methods are grounded in pragmatic, “rightsized” approaches that help identify and prioritize needs and drive tangible benefits for company stakeholders.  

 Agenda

1:00 PM to 1:05 PM – Networking 
1:05 PM to 1:15 PM - Introduction 
1:15 PM to 2:15 PM – Program
2:15 PM to 2:30 PM – Closing Remarks, Survey, Prize Drawing
2:30 PM – Event Ends

Date/Time

April 24, 2026 | 1:00 - 2:30 PM ET

Membership

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Sponsors

Platinum Sponsor: The MIL Corporation

Gold Sponsor: Splashtop 

Web Sponsor: ASPG

Sponsor HDI Capital Area

HDI Capital Area Local Chapter provides a unique opportunity for our sponsors. We hold several meetings per year both virtual and in-person in the DC Metro area.  Our members and attendees are over 90% managers and above. This means the decision makers are in the room with you. Sponsoring our chapter will provide your company or organization exposure to federal, state, and local government agencies, healthcare, higher education, large IT systems integrators, commercial companies, schools, and small businesses.

You will have the opportunity to network and dine with the decision makers at every meeting. In addition, your company will reach our members and attendees through advertising on our newsletters and meeting announcements. The opportunities are endless. For more information, click here or email sponsorship@hdicapitalarea.com.

Learn. Grow. Achieve

Learn. Grow. Achieve encompasses what HDI’s Capital Area Local Chapter stands for – Creating unique opportunities for members and sponsors to learn from experts in the industry and one another, which results in an improvement of skills to unlock the power to reach new professional heights.

The HDI Capital Area Local Chapter offers you the opportunity to network with a dynamic community of technical customer service and support and IT service management industry leaders in the Maryland, Northern Virginia and Washington, DC area.

We come together to educate, network, learn, and form lifelong relationships. We welcome you to visit our website at https://www.hdicapitalarea.com/ or if you have questions, contact president@hdicapitalarea.com.