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Successful Solution Adoption of IT Service Management (ITSM)


About the Program

Are you having challenges with getting value from your IT Service Management initiatives? What should an overall solution adoption program/project look like? It is a known fact that there is a high rate of project failures in organizations. Are you failing with your ITSM projects, or do you know that you are failing? Success is sometimes measured when projects are completed on time and within budget, but is this really a good measure of success? In this short session, we will discuss some of the key aspects of a solution adoption program in IT Service Management for value and success.                                                                                                                                                                             

By the end of the session, we will have learned:

  • How to improve ITSM programs and projects
  • The value of using the ITIL 4 dimensions
  • What a roadmap should look like for success


 Presented by: Anthony Orr










For more than thirty years, Anthony Orr has worked in various IT strategy, managerial, consulting, executive advisory, marketing, and technical positions helping organizations in over 50 countries achieve their service management goals. He currently works at CDW as a ServiceNow Innovation and Strategy Advisor responsible for all things ITSM. He has also worked as an IT industry investment advisor for corporations, investment firms, and non-profits. He is the VP of Special Events for Houston HDI. Anthony is an lT Thought leader, an author of the ITIL v3 2011 publications and the ITIL MALC exam book, as well as a Sr. Examiner for the Dev0ps, Kanban, Agile, Data Management, ITIL v2, v3, and Cyber-Resilien re-certification examinations. Anthony is also a member of the ITAM Committee of Experts. He has published numerous blogs, podcasts, videos, booklets, webinars, white papers, and other articles on various subjects such as ITSM, ITIL, Devops, Project Management, etc. Having lectured at universities around the world, Anthony is also a frequent speaker at local and global industry events. He is also a practicing NLP, meditation, and hypnotherapist expert.



12:00 Noon to 12:30 PM – Networking and Introduction
12:30 PM to 1:30 PM – Program
1:30 PM to 1:45 PM – Survey, Prize Drawing
1:45 PM – Event Ends



March 15, 2024 | 12:00 - 1:45 PM ET


We would like to thank our sponsors for helping us produce this event! Our 2023 sponsors include the following: MILCorp, SplashtopInvgate, and ASPG. If you are interested in becoming an HDI Capital Area sponsor, please contact



Learn. Grow. Achieve

Learn. Grow. Achieve encompasses what HDI’s Capital Area Local Chapter stands for – Creating unique opportunities for members and sponsors to learn from experts in the industry and one another, which results in an improvement of skills to unlock the power to reach new professional heights.

The HDI Capital Area Local Chapter offers you the opportunity to network with a dynamic community of technical customer service and support and IT service management industry leaders in the Maryland, Northern Virginia and Washington, DC area.

We come together to educate, network, learn, and form lifelong relationships. We welcome you to visit our website at or if you have questions, contact

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Click here to learn about the benefits of membership.


This event is free for everyone, but our work is funded by our members. Not a member yet? Join here

Ticket Name Membership Type Sale Ends Price Quantity
15 Mar 2024
Sale Ended
15 Mar 2024
Sale Ended
Member Local Chapter Membership new
15 Mar 2024
Sale Ended

15 Mar 2024
12:00pm - 1:45pm EDT

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