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A 12 Step Program: Project Management for Non-Project Managers


About the Program

Have you or your team ever over-promised and under-delivered because there wasn’t clear understanding of a request? What makes a project different than any other type of request? How do you effectively deliver against expectations when you have no formal training in project management? If your team is plagued by missed expectations and disappointed customers or if you would just like to build some structure around inject requests that come your way. this session is for you! Doug Rabold will share the central tenets of project management methodology, distilled into twelve easy steps that anyone can use to effectively meet – or exceed – customer expectations.                                                                                                                                                                             

By the end of the session, we will have gained:

  • Awareness that inject requests can derail normal operational responsibilities
  • An understanding that any request can (and should) be treated as a project
  • A simple methodology that can be applied to all requests - regardless of size - to ensure expected deliverables are met


 Presented by: Doug Rabold








Doug Rabold is Founder and Principal Consultant of Bold Ray Consulting in San Antonio, Texas.  As an IT Operations Leader he has had direct oversight of over a dozen different ITIL processes including Change Management, Problem Management, Configuration Management, Knowledge Management, IT Asset Management, IT Procurement, Telecom Expense Management, Quality Assurance and Business Relationship Management.  Beyond Service Management, Doug is an acknowledged expert at customer experience and employee engagement and has led teams of up to 300 resources and managed contracts and asset values totaling over $50 million.

Doug has over ten years of experience in public speaking, including the itSMF FUSION Conference, Service Management World, and Support World Live Conferences.  Doug is a self-professed "process guy" while being a committed servant leader.  He is most proud of his ability to grow and develop talent at the individual and the team level.  



12:00 Noon to 12:30 PM – Networking and Introduction
12:30 PM to 1:45 PM – Program
1:45 PM to 2:00 PM – Survey, Prize Drawing
2:00 PM – Event Ends



April 19, 2024 | 12:00 - 2:00 PM ET


We would like to thank our sponsors for helping us produce this event! Our 2023 sponsors include the following: MILCorp, SplashtopInvgate, and ASPG. If you are interested in becoming an HDI Capital Area sponsor, please contact



Learn. Grow. Achieve

Learn. Grow. Achieve encompasses what HDI’s Capital Area Local Chapter stands for – Creating unique opportunities for members and sponsors to learn from experts in the industry and one another, which results in an improvement of skills to unlock the power to reach new professional heights.

The HDI Capital Area Local Chapter offers you the opportunity to network with a dynamic community of technical customer service and support and IT service management industry leaders in the Maryland, Northern Virginia and Washington, DC area.

We come together to educate, network, learn, and form lifelong relationships. We welcome you to visit our website at or if you have questions, contact

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This event is free for everyone, but our work is funded by our members. Not a member yet? Join here

Ticket Name Membership Type Sale Ends Price Quantity
19 Apr 2024
Sale Ended
19 Apr 2024
Sale Ended
Member Local Chapter Membership new
19 Apr 2024
Sale Ended

19 Apr 2024
12:00pm - 2:00pm EDT

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