Visualizing Work - The Maps, Journeys, and Process Flows You Need to Leverage to Improve 

Value stream mapping, customer journeys, service blueprints and procedural documentation have been en vogue for decades. Although BPMN and UML are great standards, they only apply to very specific needs. The modern collaborator requires diverse tools to understand and visualize work in order to identify the opportunities and gaps to be found within our value streams, processes and other methods of delivering value and revenue. 

This presentation will focus on the tools, techniques and experiences that modern teams are leveraging to build better experiences, products and services. 

In this session, we'll learn how to:

•  Store and deliver process governance
•  Make change while building team trust
•  Visualize and collaborate on experiences and teamwork

Presented by: Matt Beran

Matt Beran has over 20 years of experience in Service Management and Customer Service. Known for challenging industry norms, practical advice and unique approaches to Service Management. 
He is the host of Ticket Volume, a weekly podcast about Information Technology and is a highly regarded speaker. His favorite topics introduce new ways of thinking about service experiences and improving teamwork. 

Agenda

12:00 PM to 12:30 PM – Networking & Icebreaker
12:30 PM to 12:45 PM – Introduction
12:45 PM to 1:45 PM – Program
1:45 PM to 2:00 PM – Closing Remarks, Survey, Prize Drawing
2:00 PM – Event Ends

Date/Time

July 21, 2023 | 12:00 - 2:00 PM ET

We would like to thank our sponsors for helping us produce this event! Our 2023 sponsors include the following: HappySignals, Invgate, HumanTouch, and Robert Half. If you are interested in becoming an HDI Capital Area sponsor, please contact sponsorship@hdicapitalarea.com.

Learn. Grow. Achieve

Learn. Grow. Achieve encompasses what HDI’s Capital Area Local Chapter stands for – Creating unique opportunities for members and sponsors to learn from experts in the industry and one another, which results in an improvement of skills to unlock the power to reach new professional heights.

The HDI Capital Area Local Chapter offers you the opportunity to network with a dynamic community of technical customer service and support and IT service management industry leaders in the Maryland, Northern Virginia and Washington, DC area.

We come together to educate, network, learn, and form lifelong relationships. We welcome you to visit our website at https://www.hdicapitalarea.com/ or if you have questions, contact president@hdicapitalarea.com

Interested in becoming an HDI member, Click here.
Click here to learn about the benefits of membership.

This event is free for everyone, but our work is funded by our members. Not a member yet? Join here.