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HDI Certification and Training
To register attendees, go to the HDI website at www.ThinkHDI.com and click on the Training/Certification tab, then on Course Schedule. Scroll down to find the desired class and click on register. There you will see "Promotional Code" - use the source location code WDC when registering.
Our chapter will receive $50 for every paid attendee using this code. Contact Tiffany Vaughn at HDI for registration information at (704) 795-9850 or e-mail her at tvaughn@thinkhdi.com
Training Events
| Dates | Location | Course |
|---|---|---|
| 8/3 - 8/5 2011 | Washington, DC | Knowledge Management Foundations: KCS Principles |
| 9/23 - 9/25 2011 | National Harbor, MD | HDI Support Center Manager |
| 9/23 - 9/25 2011 | National Harbor, MD | Knowledge Management Foundations: KCS Principles |
| 9/23 - 9/25 2011 | National Harbor, MD | HDI Support Center Director |
| 9/23 - 9/25 2011 | National Harbor, MD | HDI Desktop Support Manager |
Many popular courses are offered online. With today’s schedule challenges, limited budgets, and travel limitations, HDI offers two convenient e-learning delivery models: self-paced training and virtual classroom training. View additional online courses at www.ThinkHDI.com/Online.
Benefits of online training
Ramp up quickly: Training can start in as little as one business day.
It's affordable: Online training is a low cost way to invest in your employees' growth. Eliminate travel and lost opportunity expenses.
Convenient: Keep your support center staffed during peak times. Self-directed training puts you in control of your learning so you can carve out training time when it's convenient.
Consistent delivery: Deliver consistent training every time and to every employee, providing the same quality content to remote employees.
Easy to use: HDI's online courses are delivered over the Internet and feature highly-interactive content to keep you interested and engaged. If you do need help, support is just a phone call away.
Self-paced Training
These courses provide students with an independent learning experience. Log on to the Web-based course anytime, day or night, to study. All you need is high-speed Internet access. Many of the most popular courses include an online certification exam.
| Self-paced Online Courses |
HDI Member Price |
Non Member Price |
Includes Certification
Exam |
|---|---|---|---|
$345 |
$395 |
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$545 |
$595 |
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$545 |
$595 |
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$645 |
$695 |
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$425 |
$445 |
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$89 |
$99 |
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$89 |
$99 |
Virtual Classrooms
These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using Microsoft Live Meeting and a conference bridge, students can interact with the instructor without ever leaving their desk.
| Virtual Classroom Course | HDI Member Price | Non Member Price |
|---|---|---|
| Support Center Metrics and Measurements | ||
| Building Your Service Catalog |
How does a Virtual Classroom work?
You’ll log in to a Virtual Classroom for two hours a day for three consecutive days, for a total of six hours of training. One of HDI’s faculty members will deliver the course via Voice-over IP. You can chat with other students and the instructor, ask questions, and dig deep (like a workshop) into the topic. The goal is for you to walk away with tangible new skills.
Small changes can yield big results. Don’t miss this opportunity to learn what you can do to improve customer satisfaction, employee satisfaction, and support center operations.
View additional courses at www.ThinkHDI.com/Online.
No other opportunites at this time.
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