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Save the Date
March 29 -April 1, 2011
HDI 2011 Annual
Conference & Expo
Las Vegas, NV
HDI Capital Area 2008 IT Service & Support Event
- Positely Contagious - Kirk Weisler
- Synergizing the Generations & ITIL Change in Workplace - Brenda Iniguez
- TTGSI Transforming the Helpdesk - Bill Donahue
- IT Service & Support Event Handout
- HDI Newsletter-October 2008 Special Edition
Presentations
- IT Service Management Perspectives - Bill Jones
- Delivering Customer Service in the Cloud - Lisa DeMille
- Problem Management - Hugo Mendoza
- Avoiding Common Survey Mistakes - Frederick Van Bennekom
- Social Media and Me - Heather Donnelly
- The Irate Caller - Heather Donnelly
- Benefits of Understanding Working Styles - Whittle Consulting Group
- Popsicle Sticks & Flying Objects - Kirk Weisler
- Incident Managent Best Practices - Chris Pope
- Using ITIL's Key Metrics to Impact Core Business Decisions - Nikki Haase
- Recession Proof Your LIFE - Phil Gerbyshak
- Improvement, Innovation, Ingenuity - Joanne Smikle
- Traditional vs Quality Management - Ajit Silva
- Writing A Useful Incident Description - Leslie O'Flahavan,
- Beyond Illusions - Brad Barton
- How to Write Great E-mail - Leslie O'Flahavan,
- Working with Support Teams Beyond the Help Desk - Char LaBounty
- Marketing Your Help Desk - Sandy Seroskie
Templates
- Marketing Your Help Desk-Service Catalog Template 05-21-08
- Marketing Your Help Desk-Tri-Fold Template 05-21-08
- Marketing Your Help Desk-Newsletter Template 05-21-08
- Marketing Your Help Desk-Desktop Support Leave Behind 05-21-08
- Sample Consolidation Project Plan (MS Project file)
- Sample Service Catalog
- Sample Memorandum of Understanding
- Sample Email Communication
- Sample Brochure
- Sample Posters
- Sample Statistic Report
- Celebrating Success
- Marketing Materials for Your Help Desk-Catalog
Miscellaneous Items
