2009 Help Desk Analyst of the Year
Aileen Chan

Congratulations to Aileen Chan, who was announced as HDI Capital Area's Help Desk Analyst of the Year at our December 11, 2009 Awards Luncheon.

Aileen Chan is an impeccable agent, her shyness melts away as soon as she has a client who needs her help. She is extremely patient and makes them comfortable and special. Because of this, many clients call back and ask for her by name. Her unique skills are so visible to the clients and colleagues alike, her thirst for knowledge is contagious and her troubleshooting skills a great addition to the team. Aileen's colleagues look up to her as a mentor- her colleagues are influenced by her work ethics and emulate her. Her quality of work, attendance and excellent customer service are the envy of the Global Support Center. Recently, Aileen's influence extended outside of her team and she was added to a special group as a new member of the team to work on a special project. With Aileen on the team, the project was completed on time and had a very high success rate. The members of this special team were encouraged to raise the bar and deliveries for projects from this team have been improved since Aileen joined. We are honored to nominate this wonderful analyst, Aileen Chan, as a candidate for Help Desk Analyst of the Year for the HDI Washington D.C. Chapter.

Congratulations to our all of our finalists and their companies - Jeanne Barnard, Federal Reserve Board; Sean Biederman, The MITRE Corporation; Katrina Brown, Federal Reserve Board; Richard Nguyen, The MITRE Corporation; SSG Tara Rhinesmith, Defense Information Systems Agency. Each finalist represents the best in class in the industry.

---

2008 Help Desk Analyst of the Year
Technical Sergeant Norman Robinson

Technical Sergeant Norman Robinson, United States Air Force, of the Defense Information Systems Agency Joint Staff Support Center (Pentagon), was announced as HDI Capital Area’s Help Desk Analyst of the Year at our December 5th Awards Luncheon.

Technical Sergeant Norman H. Robinson, Jr., of Fredericksburg, Virginia, is currently assigned to the Defense Information Systems Agency / Joint Staff Support Center as Tier-I Windows System Analyst for the Joint Operations Support Center Service Desk. Norman Robinson joined the Air Force in August of 1996 shortly after graduating from high school. He was first assigned to Aviano Air Base, Italy, as a System Administrator, where he took part in the base-wide operating system migration from Windows 3.11 to Windows NT. During that time he also worked at the local Autodin Message Center, where he gained valuable experience with classified information protection and security policies that would benefit his career thereafter.

After Aviano, Norman Robinson was transferred to the second largest communications squadron in the Air Force--719th Communications Squadron of Cheyenne Mountain, Colorado, where he was a System Security Officer responsible for maintaining IBM servers that were used for tracking various objects in space. There he also served the base Booster Club as the squadron’s Public Affairs Representative and the flight’s Quality Representative and was handpicked to represent his squadron in a meeting with the Space Wing Commander, where they discussed issues of the local enlisted community.

After two years in Colorado, Norman Robinson returned to the National Capital Region for an assignment at the Air Force Intelligence Analysis Agency (AFIAA), a field operating unit of the HQ USAF Intelligence. At AFIAA Norman Robinson performed a myriad of duties ranging from System Administration to Project Management, and he played a major role in developing the organization’s network migration and disaster recovery plan, ensuring data security and reliability to key Air Staff decision makers in case of emergencies. During that time Norman Robinson continued his participation in the military community; he was an active member of the National Capital Region Airman’s Association, elected President of the region’s Middle Tier Council, and served as a member of the Bolling Air Force Base Advisory Board.

Sergeant Norman Robinson is married to his high school sweetheart, Sabrina, and they recently celebrated their 10-year anniversary. Together they have two beautiful boys, Jahquan (9) and Nayquan (7). Norman Robinson’s hobbies include weightlifting, reading, sports, fishing and spending time with his family. In his free time he also serves as a Youth Leader for the Lighthouse Baptist Church Youth Department. Additionally, Norman Robinson is currently studying at George Mason University where he is on the Dean’s List and working toward his Bachelor of Science degree in Information Technology.

Norman Robinson’s decorations include the Air Force Commendation Medal, the Air Force Achievement Medal, the NATO Medal and the National Defense Service Medal.

---

2007 Help Desk Analyst of the Year
Ruben Eduardo Canales

After being named the Northeast Regional Analyst of the Year, Ruben Canales competed with Regional Finalists for HDI Global's Analyst of the Year and was announced as the winner at the Annual Conference in Dallas. It is the second consecutive year a Capital Area Analsyt of the Year has been named HDI's Global Analyst of the Year. Congratulations Ruben!! Many thanks to Robert Half Technology for sponosoring Ruben's Conference Registration and Spherion for sponsoring his travel expenses.

Ruben Canales was born in Tegucigalpa which is the capital and largest city of Honduras. He earned his bachelor degree in Computer Science Engineering from the Catholic University of Honduras in 2001. He then initiated his career as a NOC technician in the Telecommunications Company where he performed his internship. After a few months, he accepted a job offer from a "Cisco Systems" partner company and moved to El Salvador as a Networking Engineer for "Telefonica" of Spain.

Upon arriving to America he enrolled at Georgetown University where he obtained the following certifications: A+, Network+, Security+, MCP and CCNA. After completing his coursework, he decided to return to the workforce and the IT field by providing Helpdesk technical support, first to the District of Columbia government agencies and shortly after, as a Technical Analyst with Spherion at the International Monetary Fund.

---

2006 Help Desk Analyst of the Year
Oyebimpe Oyelese

Oyebimpe Oyelese was announced as HDI Capital Area's Analyst of the Year winner at our Annual Luncheon in December of 2006. Bimpe moved on to the Northeast Regional Competition and was announced as the Northeast Regional Winner on March 15th by Northeast Regional President, Virginia Scuderi. Bimpe and other regional finalists were screened by a panel of nine judges, with Bimpe emerging as the winner. Bimpe competed against Regional Finalists at the HDI Annual Conference in Las Vegas and emerged as HDI Global's HDIAOY for 2007.

Oyebimpe Oyelese was born in Ibadan Nigeria, the last of 5 children. She attended high school in Nigeria and earned a degree in Electrical Electronics Engineering at the University of Ibadan, Nigeria in 1997. After graduation, she came over to the United States and worked in the Electrical Engineering field until she discovered her love for computers and Information technology support and went into the Information Technology field.

She has been in client support for seven years and it has been a very fulfilling career - solving problems and taking on more responsibilities. She has been able to say at the end 'Eureka- I found it'. Even though the client support environment could be challenging, she finds a client's appreciative 'thank you' and the fact that she has helped someone make their work easier or enabled and empowered someone to meet a deadline priceless and rewarding, especially at the World Bank where she currently works as a Senior Analyst, staffing the helpdesk, sharing her extensive experience to lead the ITIL exercise and conducting training/coaching sessions on various applications.

Coming from a third world country, she understands the effects of poverty and the impact a good project can have in the lives of people who are not as fortunate. Being able to contribute in some small way gives her a great sense of purpose. Her work at the World Bank is not just a job, it is an opportunity to give back and contribute to the development of countries like her native country.

Bimpe as she is known by her friends, clients and colleagues, is an exceptionally high energy performing professional. She has won several quarterly incentive awards and customer survey awards. She was the HDI AOY nominee for 2005 and also 2006 and was presented with the AOY award in December 2006. She is married to Samson and lives in Frederick, MD.