Industry Awards

 

HDI's industry awards are a prime opportunity to recognize the superstars in your organization!

Every year, Capital Area recognizes outstanding analysts and technicians in the DC metro area. The winning analyst and technician go on to compete at the regional level, representing the Northeast Region; regional winners go on to compete at the national level, sitting for live interviews at the HDI Annual Conference & Expo each spring. Click on the buttons below to learn more about each award. All nominees and their managers will be honored guests at our Annual Awards Luncheon in December. Every nominee will receive a framed certificate and be recognized at our December luncheon. 


Best Service and Support Analyst     Best Service and Support Technician

Recognize your Service Desk and Support Technician ROCKSTARS - Nominations Due October 31st!

2018_Nominees_and_Winners.jpgDON’T MISS THIS OPPORTUNITY to recognize your analyst and desktop support technicians in our awards program at NO COST! We often discuss the benefits of recognition and this is a PRIME opportunity to recognize the superstars at your desk.

One of the top reasons people change jobs is due to the lack of appreciation, so we have two awards programs: Best Service and Support Analyst or Best Service and Support Technician. Each company may nominate up to two people in each category. This quality program is FREE and open to all (you and your nominees do not need to be members). The Capital Area has an outstanding program in place with top-notch judges scoring candidates and selecting three Capital Area Analysts who have represented the Northeast Region, with three winning Global Awards.

 All nominees and managers will be our honored guests, at our Annual Awards Luncheon, on Thursday, December 5th at Martin’s Crosswinds. We will recognize each nominee and their manager. Every nominee will receive a plaque and the winners will receive the Best Service and Support Analyst or Best Service and Support Technician award. 

The only investment you make is time to complete the brief online nomination form. Your return is truly a heartwarming event that has become a year-end celebration for area teams. We encourage members to nominate your outstanding Analysts and Technicians as follows (you may submit 2 nominees in each category):

1.   Go to http://www.thinkhdi.com/events/awards.aspx

2.   Download the nomination toolkit to get a head start on your application!

3.   Select Best Service and Support Analyst or Best Service and Support Technician to review the nomination criteria and submit your online nomination by Wednesday, October 31st (the deadline won’t be extended).

4.   If you have submitted a nomination in the past, login to begin your nomination or click on “My Account” to create your nomination account.

We encourage you to complete your nomination early. The Best Service and Support Analyst or Best Service and Support Technician will compete for the regional award and regional winners then compete for the global award. Regional Best Service and Support Analyst or Best Service and Support Technicianwill receive one free pass to attend the award ceremony, hosted at HDI’s SupportWorld Live conference in the spring. Please see below for all technical support awards. If you have any questions, please contact Sandy Seroskie at awards@hdicapitalarea.com


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Each year, HDI awards the highest honors in the technical support and service management profession. HDI industry awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in technical support and service management.

We are now accepting nominations for HDI Service and Support awards:

  • Best Service and Support Analyst
  • Best Service and Support Technician
  • Best Service and Support Manager
  • Best Customer Experience
  • Best Service and Support Culture
  • Best Use of Technology
  • Best Service and Support Organization
  • Local Chapter Officer of the Year