Join Us for Cocktail Hour

March 16, 2010 at 7:00 PM
Headwaters Lounge
Rosen Shingle Creek Hotel

Click here for more information. You can pre-register here.

Transformation can be subtle, yet subtle changes can have significant impact on your business.

Interact with more than 2,000 support practitioners who share many of your same challenges and goals. Learn from their mistakes and successes; discuss real-world situations, and deliberate viable solutions. You will walk away with actionable ideas that you can immediately implement upon return to work.

• Discover emerging trends, innovations, and examine valuable best practices
• Probe critical processes that positively impact technical support operations.
• Learn how to increase your support center’s capacity, reduce overhead, and improve customer loyalty from people who have already succeeded in doing so.

Facilitated by industry thought-leaders, practitioners and process experts from around the world, the HDI Annual Conference is the largest, most-respected technical support educational event. Only the HDI 2010 Annual Conference & Expo can bring you face to face with the contacts and knowledge you need In your quest for service excellence.

Conference Activities

• 13 pre-conference workshops
• 6 thought-provoking keynote speakers
• 80 content-rich breakout sessions
• 100+ vendors present powerful technologies, products and services
• And much more....

YOU Should Attend

This event addresses the needs of all internal and/or external technical support professionals – from seasoned directors to front-line analysts – and provides valuable insight into how formal procedures, processes and properly selecting and utilizing industry tools can improve your support operations, including:

• Senior-level VPs/Directors who are accountable for strategic planning and alignment
• New and experienced managers responsible for operational and tactical plans
• Team leads and supervisors in charge of day-to-day operations, coaching and monitoring
• Analysts and technicians who require a foundational understanding of industry principles
• CIOs who desire financial improvements from enhanced support operations
• CTOs who require integration of support center strategy with other IT departments
• Customer service and contact center professionals who are expanding their services to include help desk and/or technical support operations

To learn more about this event and to register for the conference & expo, visit ThinkHDI.