Improving Service Management Through Process Integration

When:  Aug 18, 2017 from 12:00 PM to 2:00 PM (ET)
Associated with  Capital Area

About the Program

Service management won’t be successful if the roles for handling different processes aren’t clearly defined, if communication across different process areas aren’t clear, or if each process don’t have escalation protocols, resource requirements, or reporting. This session will demonstrate how to ensure that routine, high-impact, and critical incidents are methodically and systematically handled and coordinated through the ITSM incident, problem, and service continuity processes.

Key Takeaways for Attendees

- The challenges with implementing an integrated service management process.

- The steps in implementing an integrated service management process.

- The efficiencies and benefits of implementing an integrated service management process.

About the Speaker

Troy White

Troy White, CEO of Heights Global Tech, is a results-driven professional in the IT Service Management industry. Through years of experience developing cross-cutting and innovative solutions, he has systemically implemented solutions designed to enhance service delivery and increase productivity. He constantly seeks creative ways to accomplish such goals while maintaining a delicate balance between service and cost efficiency. He is an effective communicator with strong analytical and problem-solving skills.


12:00 Noon to 12:30 PM – Lunch and Networking
12:30 PM to 1:50 PM – Program
1:50 PM to 2:00 PM – Survey, Prize Drawing
2:00 PM – Meeting Ends

About the Location

Robert Half Technology

Meeting Location: 1401 I Street Suite 400 NW Washington D.C.

Closest Metro: McPherson Square

Closest Parking: Franklin Towers (underneath the building) for a fee.


Robert Half Technology
1401 I Street NW
Suite 400
Washington D.C., DC 20005