HDI 2009 Event will be held on April 6-9th, 2009
Mandalay Bay Resort in Las Vegas

Join us for

Cocktail Hour
April 7, 2009 at 5:45 PM
Mandalay Bay - Location TBA

Click here for more information.

Pre-register by Saturday, April 4, 2009 for a chance to win a door prize.

On April 6 – 9, 2009, over 3,000 technical service and support professionals, managers, directors, and executives will converge in Las Vegas at the Mandalay Bay Resort for the premier event in the technical support industry. Register now to secure your spot in the world's largest and most innovative industry event for technical service and support professionals. Whether you deliver internal or external support or both HDI 2009 offers you a wealth of opportunities to jumpstart your journey to ser-vice excellence.

Whether you take one small step, one giant leap of faith, or something in between move your career forward. Make progress. Stop hitting the snooze button on the changes you want to make in your technical support organization and the ideas you have for yourself and your team.

With extensive experience responding to the ever-changing needs of industry professionals, only the HDI 2009 Annual Con-ference & Expo offers the most comprehensive educational program helping you to enhance your knowledge base, engage with the people driving change, and move forward.

Let dynamic keynote presenters inspire you to bring their enthusiasm and passion back to your professional and personal day-to-day activities. Customize your conference experience with the most relevant and proven industry best practices with pre-conference workshops. Choose from 107 content-rich sessions and other popular interactive offerings. Access hundreds of the most innovative products and services in the exhibit hall. Share information and stories with your peers at networking events that put the social back into social networking. Attend a private Vegas show featuring world renowned magicians and comedi-ans Penn & Teller.

Nine Insightful Tracks Service and Support Strategy Support Operations Management Essentials for New Support Managers Applying ITIL® Metrics and Measurements Customer Focus The Human Factors Applying Technology Make it Work.

Everyone has a chance to save! HDI members (silver membership and above) receive $200 off the Complete Conference and Expo package or the Executive Connections package, plus $100 off 3-day and 2-day pre-conference workshops. HDI confer-ence alumni receive an additional $100 discount. Early Bird Discount: Register by February 6, 2009 to receive an additional $100 off the Complete Conference and Expo package or the Executive Connections package. Team Discount: Purchase 5 reg-istrations, get the 6th free!

 

Since first teaming up in 1975, when they combined Teller’s silent magic with Penn’s clown college education and juggling expertise, the two have created a success story that went from the streets to small clubs to national theater tours, and now to a current, multi-year engagement at the Rio All-Suite Hotel & Casino in Las Vegas. But for one fantastic evening, Penn & Teller will be on-site at the 2009 HDI Annual Conference & Expo to entertain and amaze you with a mind-boggling performance you won’t want to miss!

 

 

Click here for more information.