About the Program
Service management won’t be successful if the roles for handling different processes aren’t clearly defined, if communication across different process areas aren’t clear, or if each process don’t have escalation protocols, resource requirements, or reporting. This session will demonstrate how to ensure that routine, high-impact, and critical incidents are methodically and systematically handled and coordinated through the ITSM incident, problem, and service continuity processes.
Key Takeaways for Attendees
- The challenges with implementing an integrated service management process.
- The steps in implementing an integrated service management process.
- The efficiencies and benefits of implementing an integrated service management process.
About the Speaker
Troy White, CEO of Heights Global Tech, is a results-driven professional in the IT Service Management industry. Through years of experience developing cross-cutting and innovative solutions, he has systemically implemented solutions designed to enhance service delivery and increase productivity. He constantly seeks creative ways to accomplish such goals while maintaining a delicate balance between service and cost efficiency. He is an effective communicator with strong analytical and problem-solving skills.
12:00 Noon to 12:30 PM – Lunch and Networking
12:30 PM to 1:50 PM – Program
1:50 PM to 2:00 PM – Survey, Prize Drawing
2:00 PM – Meeting Ends
About the Location
Robert Half Technology
Meeting Location: 1401 I Street Suite 400 NW Washington D.C.
Closest Metro: McPherson Square
Closest Parking: Franklin Towers (underneath the building) for a fee.