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Congratulations to Capital Area's Bryan Rhoades and LaTonya Morgan & the 2018 HDI industry award finalists!


Each year, HDI awards the highest honors in the technical service and support profession. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support.

HDI Capital Area is proud to have two candidates among the 2018 HDI Award Finalists. Bryan Rhoades, Desktop Support Technician of the Year Finalist and LaTonya Morgan, Officer of the Year Finalist. Bryan and LaTonya will have their final interviews at the April 2018 HDI Conference in Las Vegas, where the winners will be announced. Congratulations and Good Luck Bryan and LaTonya!

Bryan_Rhodes.jpgFrom Left to Right:
Judith Ellifritz
Ju'an Wilson, Capital Area Analyst of the Year
Bryan Rhoades, Capital Area Desktop Support Technician of the Year & HDI Finalist
Leanne Okabayashi (Nominator)

Tonya_and_Bill.jpgLaTonya Morgan and President Bill Liberti

Congratulations to the 2018 HDI industry award finalists!

HDI Manager of the Year 

This award honors a prominent technical service and support manager (representing internal or external support) and recognizes him/her for outstanding commitment to the industry.

Brittany Muxlow, Cerner Corporation

Doug Rabold, CPS Energy

Joshua Luke, Albany International Corp.

HDI Analyst of the Year 

This award honors the industry’s best first-level support analyst.

Dan Paulin, Canada Council for the Arts, HDI Ottawa Chapter

Ed Glapinski, Kavo Kerr, HDI Atlanta Chapter

Kristin Luebke, State of NE/Office of CIO, HDI Nebraska Chapter

HDI Desktop Support Technician of the Year 

This award honors the technician who provides exemplary desktop support and exceeds performance objectives.

Anne Gadbois, International Development Research Centre, HDI Ottawa Local Chapter

Bryan Rhoades, RCG, HDI DC - Capital Area Local Chapter

Philip Holbrook, Continuum Managed Services, HDI Steel City Local Chapter

Rob Allen, TCU, HDI DFW Local Chapter

HDI Local Chapter Officer of the Year 

This award honors an exceptionally hard-working volunteer leader from the HDI local chapter officer community.

Joy Goberville, HDI Motown

Kelly McLaughlin, HDI NY - Western & Central NY

LaTonya Morgan, HDI DC - Capital Area

Shannon Mejia, HDI DFW

HDI Team Excellence Award

This prestigious award honors best-in-class technical support organizations that deliver the highest level of customer service and technical support.

 Houston Independent School District

 Marsh & McLennan

 Optum, Inc

Special thanks to our award sponsor, Robert Half Technology!

For full descriptions of HDI’s industry awards, nomination criteria and deadlines, visit .